Lost parcel

#1
My daughter sent a Valentine's parce,from England l to her husband in turkey (Corlu). She paid for it to be tracked. It's saying it's in Istanbul but hasn't moved since the 7th Feb. Any advice please.:angry:
 
#2
I'm afraid the Turkish postal system is perhaps not the best at keeping track of parcels from outside the country. You may have to consider it lost.
 

immac

Senior Member Has-Been
#4
My daughter sent a Valentine's parce,from England l to her husband in turkey (Corlu). She paid for it to be tracked. It's saying it's in Istanbul but hasn't moved since the 7th Feb. Any advice please.:angry:
You don´t say who the carrier is, but I assume it will be Royal Mail. It is probably in Customs, and depending what is in the parcel, it will either make it through or be sent back.

If it is Royal Mail, put the Tracking number into the PTT Tracking site for full details (in Turkish). They keep the same Tracking number, but you get more detail of what is happening in Turkey on PTT,

If it contains booze or food you will be lucky (unlikely) to get through.

Ian

http://gonderitakip.ptt.gov.tr
 
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A89

Senior Member
#10
It will probably be in customs. If there is no telephone number or email address on it they will wait for someone to contact them to pay the duty.
Its easy to do.


alison
 

immac

Senior Member Has-Been
#11
It will probably be in customs. If there is no telephone number or email address on it they will wait for someone to contact them to pay the duty.
Its easy to do.


alison
Depends on the carrier. If it is PTT it will go to local (recipient´s) office, and that will show on the PTT tracking site - then they will contact. If it is another cargo company, it will show on their Web site. It is all down to the carrier.

Far too early to say it is "lost", unless it is banned items.

Ian
 

A89

Senior Member
#12
Depends on the carrier. If it is PTT it will go to local (recipient´s) office, and that will show on the PTT tracking site - then they will contact. If it is another cargo company, it will show on their Web site. It is all down to the carrier.

Far too early to say it is "lost", unless it is banned items.

Ian
Thats the system but it doesnt always work like that. My friends mum sent her a parcel that still hadnt arrived after 2 months. They had no tracking number, no one contacted them, after two months they called customs and were then told it had been sitting there a while. Some items were not allowed (cosmetics) and others were due duty. They were given the choice of paying it or the parcel being discarded.


alison
 
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